Frequently asked questions
Quick answers to what we get asked most.
Does shub.social post with my password?
No. Each network asks you to authorize access on its own site and gives us a permission that we store encrypted. You can withdraw it anytime from the network or by disconnecting the account.
Can I change plans?
Yes, in Subscription. Changes apply to your profiles, users and credits.
What happens if I cancel?
You keep access until the end of the paid period. After that nothing new is published.
Why did a post go out on one network and not another?
Each network is sent separately. Open the post in the calendar to see the status and reason for each network.
How do I know if shub.social is having problems?
At shub.social/estado you can see whether the portal, social publishing, inbox and emails are working normally, with the last 30 days of history.
Are there keyboard shortcuts?
Yes: Ctrl+K (⌘K on Mac) opens the command search to go to any section, create a post or search without the mouse.
How do I contact support?
Email us at the support address shown at the bottom of this page.
Didn't find what you were looking for? Email us at [email protected].